Shipping policy
Order Processing
All JOOT cushions are made to order with premium craftsmanship.
Orders are processed within 2–3 working days before dispatch.
Once shipped, you will receive confirmation via SMS or email (if applicable).
Delivery Time
Standard delivery across Pakistan takes 7–10 working days after dispatch.
Delivery timelines may vary depending on your city, courier network, or peak seasons.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan.
Please ensure someone is available at the provided address to receive and pay for the order.
Orders may be cancelled if delivery attempts are unsuccessful.
Shipping Charges
Shipping charges (if applicable) will be calculated at checkout.
Free shipping promotions will be automatically applied when available.
Incorrect Address
Please make sure your shipping details and contact number are correct at checkout. JOOT is not responsible for delays caused by incorrect information.
Damaged or Defective Items
If your order arrives damaged due to manufacturing error, please contact us within 48 hours of delivery with clear photos.
Approved claims will be eligible for replacement.
Important Notes
• All cushions are made to order.
• Delivery times are estimates and may vary slightly.
• Refusal of COD orders without valid reason may result in restriction of future orders.